Terms and Conditions

Welcome to www.asktheexpert.nl! These terms and conditions outline the rules and regulations for the use of our online sales platform. By accessing this website and/or placing an order, we assume you accept these terms and conditions. Do not continue to use www.asktheexpert.nl if you do not agree to all the terms and conditions stated on this page.

1. Definitions

  • Website: www.asktheexpert.nl and its subdomains.
  • User: Anyone who uses or accesses the Website.
  • We/Us/Our: The owners, administrators, and operators of www.asktheexpert.nl.
  • Customer: Any individual or entity who purchases goods or services from our Website.
  • Products: Any items or services available for sale on the Website.

2. Use of the Website

By accessing our website, you agree to use it for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal data when you use our website. By using our website, you consent to our Privacy Policy.

4. Intellectual Property

Unless otherwise stated, www.asktheexpert.nl and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access this from www.asktheexpert.nl for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

5. User-Generated Content

Parts of this website may offer an opportunity for users to post and exchange opinions and information. We do not filter, edit, publish, or review user-generated content before its presence on the website. User-generated content does not reflect our views and opinions. To the extent permitted by applicable laws, we shall not be liable for the user-generated content or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the user-generated content on this website.

6. Orders and Payments

  • Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.
  • Pricing: All prices are listed in EUR and are inclusive of VAT unless stated otherwise. We reserve the right to change prices at any time without prior notice.
  • Payment: We accept various forms of payment, including credit/debit cards and online payment services. By placing an order, you confirm that you have the right to use the payment method provided.

7. Shipping and Delivery

  • Shipping Policy: We ship to various locations. Shipping costs and delivery times will be provided at the time of purchase.
  • Delivery Times: While we strive to deliver orders promptly, we are not responsible for delays caused by unforeseen circumstances or third-party carriers.
  • Risk of Loss: All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

8. Returns and Refunds

  • Returns: You have the right to return items within 14 days of receipt. Items must be returned in their original condition. To initiate a return, please contact us at returns@asktheexpert.nl.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a reasonable timeframe.
  • Non-Returnable Items: Certain items, such as perishable goods, custom products, and digital downloads, are not eligible for return.

9. Disclaimer and Limitation of Liability

The information on this website is provided “as is,” and we make no representations or warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be available at all times or that the material on the website is kept up to date.

In no event shall we be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.

10. Changes to the Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after any modifications indicates your acceptance of the new terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Netherlands, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at info@asktheexpert.nl.