Returns Policy

Welcome to www.asktheexpert.nl! We strive to provide the best customer service and ensure you are satisfied with your purchases. Please read our returns policy carefully to understand your rights and our procedures.

1. Right to Withdraw

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you receive the goods.

How to Exercise Your Right to Withdraw

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You can contact us at:

  • Email: info@asktheexpert.nl
  • Address:
    AsktheExpert p/a DC de Aalscholvers
    Houtstraat 118
    5046 DM Tilburg
    The Netherlands

You may use the model withdrawal form attached at the end of this policy, but it is not obligatory.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, exclusing the costs of delivery.

We will make the reimbursement without undue delay and not later than 14 days after we have been informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

2. Conditions for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalized items)
  • Digital downloads and software
  • Products that are laser engraved specifically for DEMO or PROFESSIONAL use

Please contact us if you have questions or concerns about your specific item.

3. Return Process

Step 1: Request a Return

Contact us at info@asktheexpert.nl to request a return. Please provide your order number, details of the product you wish to return, and the reason for the return.

Step 2: Ship Your Return

After your return is approved, we will provide you with a return shipping address and instructions. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item).

Step 3: Refund or Exchange

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment. If you prefer an exchange, we will ship the replacement item as soon as possible.

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at info@asktheexpert.nl with details and evidence (such as photos) of the damage. We will arrange for return shipping and will offer a replacement or refund at no additional cost to you.

5. Contact Information

For any questions or concerns regarding our returns policy, please contact us at:

6. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To [Your Company Name and Address]:

  • I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
  • Ordered on [Date] / received on [Date]
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

By purchasing from our website, you agree to this returns policy. If you do not agree, please do not use our website.